Dobleve

While Shannon was away last week she had to change her return trip flight. She called the airline and was able to get her new seats held on the flights but the agent didn’t know what the final cost would be and asked Shannon to call back a few days later to finalize the payment. Shannon was on her way to Burning Man, so she asked me to make the call for her. It went something like this:

Me: Hi, I’m calling to confirm the booking for Shannon, its booking reference ABCDEFG.
Airline: And your name is?
Me: Brian. I’m calling for my wife Shannon, she’s camping and asked me to call you.
Airline: You’re not listed on the account as being authorized to change the flight.
Me: I don’t want to make any new changes, I just want to pay for the change already arranged.
Airline: Due to privacy concerns I can’t tell you there is a change. Shannon needs to call us to make the change herself or to authorize you to make the change.
Me: Ok…. Shannon is camping right now and has no way to call anyone until after her original flight date.
Airline: I don’t see how that is possible. Doesn’t she have a cell phone or a friend with a cell phone?
Me: Well yes, but where she is there is no cell phone coverage.
Airline: I just can’t believe that. What if there was an emergency?
Me: Well she’s camping with 40,000 other people, they have medical gear, etc. But the whole point of the camping trip is that you can’t easily contact the outside world while you’re there.
Airline: <click>

So I called back.

Me: Hi, I’m calling to confirm the booking for Shannon, its booking reference ABCDEFG.
Airline: And your name is?
Me: Shannon.
Airline: You’re changing your flight to the 4th?
Me: Yes.
Airline: Thats $75, shall I charge your credit card?
Me: Yes. <insert card info>
Airline: Ok, you’re confirmed.